For longboard warranty issues we ask that customers contact us directly by phone, toll free at: 1 (800) 619-5579. Or email us [email protected] We also ask that our dealers direct their customers contact us directly via phone or email so that we can give them the best possible longboard support. Make sure you have your order details, a photo of your board and/or issue ready when you phone or email, so we can make sure you're back on the road as quickly as possible.
All longboards, longboard trucks, longboard decks and components (excluding wheels and bearings, which wear down) are warranted for 6 months from the time of purchase. We will either repair or replace the longboard or trucks (at our option) to get you back on the road, Quick.
Exceptions to this rule are acts of stupidity, god, agitated Girlfriends/Boyfriends/Spouses, Parents and Jealous Surfer buddies. Also longboards that suffer excessive damage due to neglect ( Weather damage, large vehicles etc.). We will cover any of the listed problems at our discretion and do so whenever possible.
If you have any problem, question, or feel that Original is not the absolute best longboard company you have ever worked with, give us a call, we care about our customers, and we will take care of you.
Lifetime longboard mech-support makes owning an Original longboard easy.
Above and beyond our 6 month 100% warranty coverage, Original goes the extra mile for its longboard riders with Lifetime Mech-Support. If you EVER have a question or a problem with your longboard, longboard trucks, longboard wheels (or any other longboard equipment you purchased from us), we are just a phone call or an email away, ready to answer your questions and give you the knowledge you need for longboarding progression. Although we can’t offer a lifetime warranty, we can and do support our riders for life. We have got your back, no matter where your longboard takes you